With the energy market changing the way it bills gas and electricity on a regular basis, we understand how difficult it can be for customers to have confidence the bills they receive are correct.
Whilst the initiative to deploy more smart meters, and the upgrading of most commercial meters to Half Hourly (HH) supplies has gone some way towards improving bill validation, there’s still difficulty in understanding the complexities of a modern bill, and that is where EE-S can help.
Our team have worked closely with all leading UK energy suppliers to ensure we understand the bills they send, and more importantly how these will be presented to you as the customer.
Alongside our procurement services, we realise customer support needs to go further and our aim is to ensure you get the right bill, on time, every time.
EE-S will offer support in the following areas:
- First Bill Template; Following a change of supplier, we will ensure you are prepared for your first bill by confirming all required details are visible on a pre-designed template. This will then be documented with your existing supplier to ensure the first bill matches the details provided.
- KVA Analysis: EE-S can work with you to understand your current KVA usage and can work with both your supplier and DNO to ensure this is adjusted accordingly. This will minimise any unnecessary over payment and minimise any additional charges for excess capacity.
- Meter Reads: If you have a traditional meter, you’ll often be invoiced based on estimated (E) reads. This could impact cashflow of the business… however we can support by submitting actual (A) reads on your behalf. This can be done by attending site, or advising you on a regular schedule to read directly.
At EE-s, our team specialise in maintaining our service levels throughout the contracts of our customers, and we strongly believe our bill validation sets us apart from the rest.
To understand more about how we can offer advice and support in understand your bills, get in touch and one of our finance team will happily assist.